• tillyhumphreys

Information Support Worker

Mummy’s Star is the only charity in the UK and Ireland dedicated to women and their families diagnosed with cancer during pregnancy or within 12 months of giving birth.

Our mission is to provide cancer support to every family facing this traumatic situation.

We are now at the exciting stage where we are looking to recruit an Information and Support Worker (ISW) to support our growing team. This is a home-based job so you will require lots of initiative to work on your own, be highly organised, committed and have good time management skills.

The Role

You are the first point of contact (along with the existing ISW’s) for women/families contacting us for support. You will need to demonstrate empathy, sensitivity, discretion and an understanding of how we can provide support. You will respond to enquiries via various contact channels; assessing the nature of each enquiry quickly, skilfully and if necessary, passing the enquiry to a Trustee most able to handle it. As an Information & Support Worker, you will be directly supporting the families who seek help from the charity by email, phone and face to face, identifying what will provide relief and reassurance as well as practical assistance. In addition, you will help build links with hospitals and cancer treatment centres to ensure a speedy referral process is in place.


You will be responsible for adding new women to our private forum for women who have been affected by cancer during or shortly after pregnancy. The topics discussed on here are highly sensitive and your will help ensure that the forum is a safe place for women to share their innermost feelings, reporting any concerns to the CEO.


You will have good IT skills, including Word, Excel and be confident and competent with the internet, social networking sites and email. Travel will be required (restrictions permitting) therefore driving and having your own car would be preferential, but is not essential. From time to time, you may be required to work weekends or evenings, however you will be entitled to TOIL.

Position: Information & Support Worker (North & Scotland OR Midlands & Wales).

Employer: Mummy’s Star and responsible to CEO.

Location: Home Based (ideally in one of the regions above for ease of travel).

Equipment: Laptop, printer and mobile phone provided.

Salary: £18,000 - 22,000 pro-rata (£12,857.14 - £15,714.29).

Hours: 25 hours per week.

Type of Contract: Fixed term of 18 months.

Closing date for applications: 4pm Friday 29th January 2021.

Download Full Job Description

Interviews are week commencing 15 February 2021 via Zoom or Teams

A Criminal Record Disclosure will be required.

Applicants must have use of own car (expenses paid).

Please note: we cannot accept applications by way of CV.

To apply for this position, we ask for you to evidence, on no more than two sides of A4, how you meet the requirements detailed in the Person Specification. In addition, please supply details of employment history including two up to date references. CVs will be accepted but only as proof of employment history rather than evidencing meeting the person specification.

Please return completed forms to:

Email: info@mummysstar.org

Post: Mummy’s Star, PO Box 428, Hadfield, Glossop, SK14 9EA.


Contact Us

0300 466 8011


CAN Mezzanine 

49-51 East Road,

London, N1 6AH  

Help Desk

0300 466 2012


Press Enquiries

07812 487 629 / 07812 496  904


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Small Charities Coalition is a company limited by guarantee registered in England and Wales; registered company number: 06462220;
and a charity registered in England and Wales, registered charity number: 1122297